Shipping & Delivery

    Shipping & Delivery

    At Ella Dora, we take great care in ensuring that every handbag and tote bag reaches you in perfect condition. Our shipping process is designed to reflect the same attention to detail and quality that defines our products.

    Order Processing

    All orders are carefully prepared and processed within 1–3 business days after confirmation, excluding Sundays and public holidays.
    During special launches or sale periods, processing times may vary slightly.

    Once your order is confirmed, you will receive a notification with your order details.

    Delivery Timeline

    Orders within India are typically delivered within 5–10 business days from the date of dispatch.
    Delivery timelines may vary depending on your location and courier partner operations.

    While we strive for timely delivery, unforeseen delays caused by weather conditions, regional restrictions, or logistical challenges may occasionally occur.

    Shipping Charges

    Shipping charges, if applicable, are calculated at checkout and displayed before payment.
    Any complimentary or promotional shipping offers will be clearly communicated on the website.

    Shipment Tracking

    Once your order has been dispatched, a tracking link will be shared via email or WhatsApp, allowing you to follow your shipment until delivery.

    Delivery Address Responsibility

    Please ensure that all shipping details provided at checkout are accurate and complete.
    Ella Dora cannot be held responsible for delays or non-delivery resulting from incorrect address or contact information.

    In the event of a failed delivery, additional re-shipping charges may apply.

    Damaged or Incomplete Orders

    If your order arrives damaged or incomplete, please contact us within 48 hours of delivery, along with clear photos or videos of the package and product.
    Our team will review the issue and assist you accordingly.

    Shipping Locations

    Currently, Ella Dora ships exclusively within India.
    International shipping services will be introduced at a later stage.

    Customer Care

    For any shipping-related assistance, please contact us at:

    📩 support@elladora.in
    📱 WhatsApp: +917352537901
    ⏰ Monday – Saturday | 10:00 AM – 6:00 PM (IST)

    Ella Dora reserves the right to update or modify this Shipping & Delivery policy at any time without prior notice.